What's your return policy?

Our goal is to help you find the products that are the perfect fit for your skin, health & lifestyle. We hope you'll be delighted with your products and accept any full-sized product for a return (no exchanges), as long as it is at least half full and received within 30 days of initial purchase. 

We monitor return and refund activity and reserve the right to limit or refuse a return or charge a return processing fee if we find that our policies have been abused. Any finding of abuse of our policies shall be at our sole discretion and is not appealable. We are not obligated to disclose our reasons and methods other than to inform the consumer that the refund request is being refused for abuse of our return policy. 

What is your international return policy?

We do not accept international returns except those purchased and shipped to EU Countries through our global store within 14 days from the parcel's arrival. 

Can I exchange my item for something else?

Unfortunately - we do not offer exchanges on any items.

What are the steps to return products?

1. CONNECT WITH CUSTOMER CARE

If you would like to return or exchange an item purchased online, please contact Customer Care to initiate your return/exchange at 310-480-0618 or info@extravirginskin.com. Our Customer Care Team will be happy to assist. It is important that you contact Customer Care before you send in a return or exchange. We are not responsible for returns lost in transit that have not been communicated to Customer Care.